Similar to nearly all other online boutiques, Ivory Belle offers online store credit only for product(s) that are unworn, unwashed, unaltered, with attached tag and the original invoice included. Items that are not returned in their original state will be sent back to you and denied the ability to return.
Swimsuits, accessories, and sale items are final sale. These items are exempt from being returned.
Items that appear to be worn or with makeup stains, deodorant stains, pet hair, etc... will be rejected the ability to return. Please double-check your items before returning.
Item(s) need to be shipped back to us within 14 days after the day they have been delivered. For items received after this time period, we reserve the right to deny the return.
HOW TO RETURN YOUR ITEM:
- Send us an email at firstname.lastname@example.org
- Make the subject field "Returning an Item"
- Please provide your full name and order number and date of purchase
- Please provide the reason for returning
We will then send you an email back with a shipping label that you can print. Please understand that the shipping cost to return your item WILL be deducted from your online credit.
If you have questions please contact our customer care department at email@example.com
The Ivory Belle Team